Guest handbook

Welcome to the Öreg-tó Hotel *** and Event Center!

 

We are delighted that you have chosen our hotel and we would like you to enjoy your stay with us. Our selection of dishes, the numerous cultural and sports facilities in the area, the variety of entertainment and the beautiful landscape can contribute to your experience . We would kindly ask you to respect the rules of the hotel so that all our guests can feel comfortable.

Our rooms

You can occupy your room from 14:00 on the day of arrival. You are supposed to leave the room by 10:00 the latest on the day of departure.

  • Please indicate your cleaning request by hanging up the sign.
  • Upon request, we provide a cot free of charge for children up to 3 years old.
  • It is forbidden to use coffee makers, electric kettles, irons, heaters, and other heat-producing devices in the rooms.
  • Smoking is prohibited throughout the hotel! Smoking is only allowed in designated areas. In case of violation of the smoking rules, we will charge a compensation of HUF 50,000/person/occasion. Thank you for your understanding.
  • After 10:00 PM, please turn down the television to ensure the comfort of other guests.
  • Please leave your room keys at the reception desk when leaving the hotel. A replacement key will cost HUF 3,000.
  • The local government imposes a tourist tax for the current year, which is mandatory for guests over 18 years of age, per guest night.

Dog-friendly hotel etiquette

  •  Please keep your dog on a leash at all times when in the hotel, outside of your room.
  • If you are unsure where you can let your dog go around the hotel, ask our receptionists who are happy to help.
  • Do not leave your dog alone in the room for long periods of time during which he may show separation anxiety (barking, scratching the door). Before you go on holiday together, check whether your dog can be left alone in a place that is unknown to them.
  • Please inform the hotel staff if your dog is resting in the room.
  • It is strictly FORBIDDEN to let an animal on the bed!
  •  If the dog/pet leaves its excrement in any area of ​​the hotel, please clean it up and, if possible, have these activities carried out outside the hotel.
  • The Owner is fully responsible (financially, legally and morally) for any damage caused by the animal in the hotel room and other departments.

Basic requirements for dogs arriving at the hotel

  • They must not be aggressive towards people or other dogs.
  • They must arrive at the hotel in a well-groomed manner. They must be protected against parasites.
  • They must have the official, mandatory vaccinations, and the owner must be able to prove this. Please bring the dog's vaccination record with you.

Thank you for reading and respecting the house rules of the Öreg-tó Hotel*** and Event Centre.

 

Dear Guests,

Welcome to the Öreg-tó Hotel and Event Center! In this guide, we would like to briefly introduce the services of our hotel and provide some important information to make it easier for you to find your way around the hotel and its surroundings.

We wish you a pleasant stay!

Introduction

The Öreg-tó Hotel and Event Center is located just 100 meters from the lake, Öreg-tó, in an environment of nearly 2 hectares of old sycamore and pine trees.

Our hotel can accommodate up to 66 people at a time. The soothing colors and shapes of our rooms, our sauna (infrared and Finnish sauna), large jacuzzi, solarium and restaurant services also contribute greatly to maximum relaxation.

The conference rooms of the multiple award-winning Öreg-tó Hotel and Event Center provide the opportunity to organize corporate and private events.

We welcome our guests with a total of 31 rooms, which have 1-2-3 beds, as well as apartment rooms.

Our restaurant offers our guests fresh and delicious dishes. Its Mediterranean garden is the perfect venue for gatherings, events all year round. Our hotel and restaurant are both dog-friendly, so your four-legged friends are welcome too!

Our restaurant, Veranda Bistro & More, and the Öreg-tó Hotel and Event Center are excellent venue for organizing corporate events, conferences, meetings, workshops, team-building trainings and weddings. With 7 rooms, our restaurant and hotel can serve the needs of multiple events at the same time.

Dear Guest!

For your safety, increased precautions have been introduced in our hotel.

Please take care of your own health and the health of those around you by following the hygiene regulations!

The main changes in the hotel and restaurant services:

  • In addition to the introduction of preventive measures, breakfast will be served as a buffet and dinner will be served in a plate service system. In case of higher numbers of guests, breakfast and dinner will be served in several shifts.
  • We regularly disinfect common areas and rooms. We pay increased attention to disinfecting door handles and TV remote controls. In case of extra cleaning or disinfection needs, our colleagues are ready to assist you.
  • We provide hand sanitizer in the communal areas for all our guests and staff.
  • Please let us know if you experience any signs of illness. Please use the hand sanitizers provided in the communal areas regularly.
  • We clean the rooms and all surfaces with a virucidal disinfectant, and our ozone generator also helps clean and disinfect the rooms and guest areas.

Thank you for helping to protect your health and the health of those around you.

Safety regulations

For your safety, please observe the following regulations:

  • The hotel is a non-smoking hotel, please do not smoke in the building.
  • In case of emergency, please call the Reception at 06-30-756-6116 or 06-34-487-960.
  • In the event of a fire alarm, leave the building immediately; the escape route is posted at the entrance to the room.
  • Always keep your room locked, close the window when leaving! Protect your valuables by using the room safe.
  • The hotel is not responsible for valuables or cash left in the rooms.
  • The blinds and mosquito nets on the windows of the rooms can be opened vertically.
  • Please follow the hotel’s rules, which can be found in the room and on our website.

 

GENERAL INFORMATION

 

Doors

The doors of the rooms are equipped with spyholes.

Barrier-free rooms

Restrooms in the hotel have a barrier-free section.

The hotel also has a fully barrier-free room for our guests with disabilities.

Beds, Mattresses

All rooms have box-spring beds and 26 cm thick H3 or H4 firmness mattresses. Our mattresses are made of antibacterial HR and high-density HDPU foam, which provides ideal support for the body and spine. They are covered with an Aloe Vera cover to maintain hygienic freshness. The size of single beds is 90x200 cm and that of the double beds is 160x200 cm.

Bed Linen

If you need to change your bed linen, please contact the hotel reception.

Bed linen is changed at least twice a week, in order to protect our environment and maintain its long-term sustainability. If you need to change it more frequently, please contact the hotel reception.

Adapter

International converters and charging stations are available at the reception.

ATM

The nearest ATM is located in the city center at Ady Endre út 25, approx. 3 km away.

Shoe cleaning

Our automatic shoe shine machine is located at the reception.

Shoe shine kit is available at the reception.

Porter service

Upon arrival, your luggage will be delivered to your room upon request, please inform the reception of your request.

Luggage storage

Our luggage storage service is free of charge, for further assistance or information, please contact the reception.

Luggage room

You can use our luggage room free of charge. For further information, please talk to the receptionist.

Tobacco

The closest tobacco store can be found 2 km from the Hotel, on Ady Endre Street.

Smoking

Smoking is prohibited on the premises of the hotel. Please use the designated smoking area, and use the provided ashtrays.

Wake-up service

If you require a wake-up call, please let the receptionist know. You can also set an alarm on the radio found in your room.

Check-out time

Please leave your room by 10 am on the day of departure. If you wish to depart later, please talk to the receptionist about the possibilities and prices.

 

Check-in time

You can check in to your room from 2:30 pm on the day of arrival. If you wish to occupy your room from an earlier time, please talk to the receptionist about the possibilities and prices.

Umbrella

Available for free in a holder next to the reception. Please contact the reception.

Electric car charging

You can charge your electric car at our Hotel for an additonal fee. Please turn to the receptionist for more information.

Restaurant

Our restaurant is called Veranda Bistro & More.  Its garden with Mediterranean atmosphere is the perfect location whole year round for meetings, events and family get-togethers.

Restaurant opening hours               

Breakfast for our hotel guests is served every day between 8 am and 10 am.

 

         

The Restaurant’s garden is also available during opening hours.

For any further inquiries about the restaurant, please ask our restaurant staff or visit our web page at www.verandatata.hu.

Veranda Bistro & More restaurant also offers to prepare cold packaged meals, and offers options for vegetarians and those with allergies as well.

Please let us know beforehand if you have any special requests about your meals. For events held outdoors, we can provide you with a fireplace, firewood and a grill. Please contact us for individual prices.

Our Restaurant offers an a’la carte menu. Our prices are in Hungarian Forints and include VAT. Room charge is available for our Hotel Guests.

Photocopying and scanning

Photocopying and scanning service is available at the reception every day between 8 am and 6 pm. Please ask the receptionist for prices.

Payment methods

We accept cash, credit card and SZÉP card (MKB, OTP, K&H)

Important phone numbers

Ambulance: 104

Police department: 107

Fire department: 105

General emergency number: 112

Baby cot

Baby cot can be requested at the reception.

Baby equipment

Potty or small toilet seats can be requested at the reception.

Hair drier

Hair driers can be found in all hotel rooms.

Chair for the bathroom by request

Please contact the receptionist.

Pets

As a pet-friendly resort, Öreg-tó Hotel and Event Center welcomes both pet owners and their pets on its premises. The lake, „Öreg-tó”, which is only 100 meters away from the Hotel, is an ideal place for a bath for pets as well as people.We ask you not to let your pets jump on the beds or the windowsill.You can request a dog bed at the reception, please ask the receptionist for details.

Refrigerator

All rooms are equipped with a refrigerator.

Please do not cover and do not put anything on top of the refrigerators.

Internet, wi-fi

We offer free wi-fi across the entire Hotel.

Wifi-code:             OTH_Guest           OTH_GUEST

Password:             OTHGuest             OTHGUEST

Drink menu

We offer drinks and refreshments at Park Bar found in the Hotel lobby. Please ask the receptionist for details.

Liability policy

Our Hotel reserves the right to ask for financial compensation in case the Guest causes harm or damage to any Hotel property. The Hotel is not liable for any accidents happening on its premises, and is not responsible for any items and valuables left unattended.

Common restroom

Our common restroom is found on the ground floor. Barrier-free restroom is also available for our Guests with disabilities.

Escape route

Escape route maps are found on the hotel room doors and in the hallways.

Laundry, dry-cleaning, ironing

Our Hotel provides an iron and ironing board for our Guests free of charge. We do not offer dry-cleaning service. For individual laundry service, you can find our prices and the laundry-bag in your room.

Sewing kit

A sewing kit can be asked for at the reception.

Air conditioning

All of our hotel rooms are air-conditioned and can be operated with individually programmable temperature control.

Library

The books in our hotel library are available to our guests for free reading.

Technical services

If you encounter any technical difficulties in our Hotel, please contact the receptionist.

Doctor, pharmacy, first aid kit

Please ask the receptionist.

Slippers:

Available at the reception for a fee.

Parking

We offer free parking for cars by the Hotel building, and closed parking for cars and buses as well, free of charge. You can park your motorcycle in the closed parking, too Parking

We provide free parking in the hotel's outdoor parking lot and in the indoor closed parking lot for both cars and buses.

Storage of motorcycles in the closed parking lot is free of charge..

Pillows, blankets

If you require extra pillows or blankets, please contact the receptionist.

Event organization, excursions

Please contact the receptionist for further information.

Breakfast

Our buffet breakfast is served between 8 and 10 am. In case of an early departure, please ask for a cold breakfast package at the reception no later than 6 pm the previous evening.

Sports equipment

Our hotel offers different sports equipments for our Guests, free of charge.

Bike rental service is available at the reception, please ask the receptionist for the price list (available from 1st May to 30th September).

I.T. services

For any I.T. related issue, please ask the receptionist for help.

Pillows, duvets, blankets

We use several types of memory foam, sponge and polyester pillows to meet your needs in every case. If you need additional blankets or pillows, please contact the reception.

Program organization, excursions

Please contact the Reception for more information.

Breakfast

Buffet breakfast from 7:00 to 10:00. In the event of early departure, please notify the Reception of your request for a cold breakfast package by 18:00 the day before departure.

Sports equipment

Our hotel provides various sports equipment for our guests:

Bicycle rental according to the price list at the reception (from May 1 to September 30)

Computer service

If you need this kind of help, please contact the reception.

Safe

Your valuables can be stored in the safes in the rooms.

Rooms

Double rooms are 18 m2 and apartments are 32 m2. Smoking is not allowed in the rooms.

Lost and found items

Please inquire at the reception. If you find an item, please hand it in at the reception.

Cleaning

Daily cleaning is done between 10:00 and 14:00. If you would like to have your room cleaned at a different time or not at all on the given day, please use the card provided on the outside door handle. If you would like extra cleaning, please contact the reception.

Meeting and event rooms

  • Conference room (capacity: 100 people)
  • Large restaurant: (capacity: 100 people)
  • Winter garden room (capacity: 60 people)
  • Library room (capacity: 60 people)
  • Plane Tree Room (capacity: 30 people)
  • Pine Room (capacity: 20 people)
  • Mirror Room: 30-32m2

 If needed, technical equipment (flipchart, projection screen, internet, projector, TV) can be provided.

Taxi

To order a taxi, please contact the reception.

Telephone

A telephone is available for guests at the reception.

Reception: +36 30 756 6116, available 24 hours a day.

Restaurant: +36 30 179 1244, available during opening hours.

External and internal communication device

Our mobile device with instructions can be provided on request. Please contact the reception.

Television

All our rooms are equipped with a 40” Full HD LED TV. The channel allocation can be found in the television menu system. The selection includes the basic Hungarian language channels.

Toiletries:

Please contact the Reception.

If required, you can purchase various toiletries for a fee: shampoo, shaving foam and razor, toothbrush, toothpaste.

Towels

We change the white towels in the rooms every 3 days, in order to protect and sustain our environment. If you require a daily change of towels, please notify the housekeeper or the receptionist.

Fire protection

Each floor in our Hotel is equipped with fire alarm and fire extinguishers, and each room is equipped with a smoke detector as well. In case of a fire, a loud wailing sound can be heard. In this case we ask you to leave the building immediately through the nearest exit shown on the map attached to the inside of your room’s door.

Guest reviews and opinions

Our hotel's credo is to serve the needs of our guests to the fullest. If you are not satisfied with any of our services, please contact the relevant department staff, manager or report the problem to our colleague at the reception immediately.

You can provide your comments in person on the questionnaire placed in the room and at the reception, and/or in the guest book. You can also share your experiences with others in our guest book on our website.

Guest review:

Your opinion is important to us, so please take a few minutes to fill out our questionnaire and share your experiences with us. Your answers will help us to adapt and expand our services to your needs in the future. Thank you in advance for your help. You can make your review on our website and / or on the computer kiosk at the reception.

Wellness

Mini-wellness:

  • Solarium: according to a separate price list.
  • Jacuzzi: according to a separate price list.
  • Sauna: according to a separate price list
  • Massage: according to a separate price list
  • Bathrobes can be rented at the reception for a fee.

Services are available by appointment. If you have any further questions, please contact our receptionist!

 

RULES OF THE WELLNESS DEPARTMENT

 

Please take care of all the equipment of the wellness department. Anyone who causes damage intentionally or through careless behavior will be held financially liable.

In order to comply with the health authority regulations and ensure proper treatment and the undisturbed rest of those staying in the department, it is NOT ALLOWED:

  • to smoke, litter, drink alcoholic beverages in the department,
  • TO USE THE POOL WITHOUT A BATH OR SHOWER,
  • to eat in the pool, pollute the water, make noise, jump into the water,
  • to bring fragile objects or any device that could cause accidents or injuries into the pool or sauna,
  • to behave in a manner that violates public morality, house rules, or violate the rules of coexistence.
  • • In accordance with the relevant health regulations, the quality of the water in the pools must be ensured as prescribed by the authorities; the pools and area must be cleaned and maintained.
  • The operating hours may be changed by the management of the institution in justified cases (technical failure, lack of water, risk of accident, etc.).
  • The change must be communicated to the guests in a notice posted.
  • The services may not be used by people suffering from infectious or skin diseases.
  • Intoxicated persons may not be present in the department.
  • In accordance with the relevant health regulations, the quality of the water in the pools must be ensured as prescribed by the authorities; cleaning and maintaining the pools and area.
  • The operating hours may be changed by the institution's management in justified cases (technical failure, lack of water, risk of accident, etc.).
  • The change must be announced to the guests on a notice posted.
  • The services may not be used by people suffering from infectious or skin diseases.
  • Intoxicated persons may not be present in the department.
  • Please follow the warnings of the department staff and the regulations set out in the HOUSE RULES.
  • Anyone who does not accept the provisions or does not comply despite the warning may be refused service.
  • In the event of injury or illness, the staff or the reception must be notified.
  • We would also ldraw your attention to the fact that in the interest of the health and physical integrity of those using the services of the department, the pool may not be visited by anyone who:
  • has a fever, or is suffering from an infectious gastrointestinal or skin disease,
  • has an open wound,
  • suffers from a convulsive state, loss of consciousness, or a disease with a noticeable or extensive pathological change,
  • is drunk, or under the influence of drugs or intoxicating medication.